Derwentwater Marina

Have two job vacancies - Office & Sales Administrator & Watersports Instructor  

More about Derwentwater Marina

Derwent Water Marina is a RYA and Paddle UK training centre. We are situated near Keswick in Cumbria on the shore of Derwent Water. We run a range of courses from taster sessions to accredited courses for children, young people and adults.

We have on the water berths for around 50 Boats, and shore storage for a range of smaller craft, we also have an onsite water sports shop and onsite self-catering apartments. We have a workshop where we repair boats and service engines alongside the sale of new and used boats. See our website for more information about us: – www.derwentwatermarina.co.uk

Office & Sales administrator

Start March / April

Full time – Permanent, will include some weekends

Salary £27,500 - £34,000

Job Overview

At Derwent Water Marina you will work as part of a team to ensure the day-to-day activities run smoothly. You'll be the first point of contact for many of our customers by phone, email, or in person. The job is varied with no two days alike. Responsibilities will include taking bookings over the phone and in person, selling shop items, helping with hire and general day to day admin. This is a very people-focused role in a business that values excellent service, quick thinking, and positive energy.

Requirements:

Essential:

• Strong IT skills and proficient in - Word, Excel, Outlook, & Sharepoint
• Excellent written and verbal communication skills
• Good interpersonal skills
• Good organisational skills
• A proactive, hands-on approach
• Enjoy working as part of a team
• A clean DBS check

Desirable:

• Experience of online booking systems
• Advertising and Marketing experience
• Experience of Wordpress / Elementor

• Active interest in watersports

• First Aid

Main Duties

Manage bookings, enquiries and emails. Talk to customers to understand their needs and explain the Marinas different products and services.

Assist customers to find the right product in the water sports / chandlery shop. Sorting shop stock and updating the till system. Assist with hire duties as required. Assist with marketing and brokerage.

Provide exceptional customer service. Address any customer concerns or issues promptly and professionally.

The role requires an individual who can work both independently and collaboratively within a team environment. Strong verbal and written communication skills are essential.

What We Offer

• A supportive and passionate team environment
• Opportunities for professional development and training

To apply:

Please email a copy of your CV and covering letter to [email protected]

Closing Date: 23^rd Jan 2026

Watersports Instructor / Senior Instructor

Start March / April

Full time – Permanent – Some weekend work is required.

Salary £27,500 - £34,000

Job Overview

As a Watersports Instructor at Derwent Water Marina, you will work as part of a team to deliver all water sports activities including National Governing Body (NGB) courses to customers. Responsibilities may include maintaining and carrying out repairs on watercraft, providing safety boat cover when required, launching and recovering craft. The position offers opportunities for professional development and upskilling in relevant qualifications. All instructors will be expected to be proficient in RYA disciplines and desirable in Paddle UK disciplines. This is a very people-focused role in a business that values excellent service, quick thinking, and positive energy.

Requirements:

Essential:

• Minimum of 4 years’ experience in watersports instruction
• RYA Dinghy Instructor
• First Aid
• Strong organisational and communication skills
• A proactive, hands-on approach and ability to lead by example

• Proficient IT skills - Word, Excel, Outlook, & Sharepoint

• Good knowledge and understanding of water sports safety protocols, procedures
• A Clean DBS check
• Enjoy working as part of a team

Desirable:

• RYA Senior Instructor
• RYA Windsurf/Wing/Powerboat/First Aid Instructor
• Keelboat endorsement
• Safety boat certificate
• Paddle sports Instructor qualifications

Main Duties

Delivering RYA courses and taster sessions, and if qualified, Paddle UK Kayak, Canoe, and Stand-Up Paddleboarding (SUP) courses and taster sessions.

The role requires an individual who can work both independently and collaboratively within a team environment. Strong verbal and written communication skills are essential, as is the physical fitness required to perform the core responsibilities in accordance with NGB standards.

Assist with the regular maintenance and inventory of all water sports equipment, ensuring that it is in good working condition and meets safety standards. Ensure that the water sports facility is clean, organised, and well-maintained.

Provide exceptional customer service to all participants, ensuring their needs are met and their expectations are exceeded. Address any customer concerns or issues promptly and professionally.

Assist in the development and implementation of marketing strategies to promote the water sports program and attract new customers.

What We Offer

• A supportive and passionate team environment
• Opportunities for professional development and training

To apply:

Please email a copy of your CV and covering letter to [email protected]

Closing Date: 23^rd Jan 2026